Política de reembolso
At 11Star Logistics, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to make things right. Please review our return and refund policy below.
11STAR Logistics is an intermediary Dropshipper. We work in compliance of suppliers across the world to bring you the correct products
✅ Eligibility for Returns
You may request a return if:
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The item arrives damaged, defective, or not as described
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You contact us within 14 days of delivery
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The product is unused, in original condition, and includes all original packaging
Please Note: Due to hygiene and health concerns, used personal care items (like diffusers or humidifiers) cannot be returned unless faulty.
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Quality Assured: Every 100ml bottle of our Pure Essential Oil is rigorously tested for purity to ensure you get the most potent, long-lasting scent for your home and body hacks.
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Risk-Free Testing: We are so confident you'll love the 11STAR difference that we offer a 30-day money-back guarantee if you aren't completely satisfied with the fragrance strength.
Return Process
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Email us at 11starlogistics@gmail.com with your:
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Order number
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Photo/video of the item (if damaged or defective)
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Reason for return
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If eligible, we’ll provide you with a return shipping address and instructions.
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You are responsible for return shipping costs, unless the item is damaged or defective.
If you received the wrong item or your order is incomplete, please contact us within 72 hours of delivery so we can resolve the issue.
🚫 Cancellations
Orders can only be canceled within 12 hours of purchase. After this time, they may already be in processing or shipment and cannot be canceled.
🌍 International Orders
We currently do not accept international returns; however, customers are and would be responsible for all return shipping costs. Refunds are issued once the item is received and inspected.
📬 Questions?
We’re here to help!
Email us at support@11starlogistics.com — we’ll respond within 1–2 business days.